Account Management Archives – Squirrel365 https://squirrel365.io/kb/account-management/ Create stunning interactive content Mon, 23 Jan 2023 10:05:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 https://squirrel365.io/wp-content/uploads/2020/05/cropped-squirrel_512-1-32x32.png Account Management Archives – Squirrel365 https://squirrel365.io/kb/account-management/ 32 32 How do I delete my account? https://squirrel365.io/knowledgebase/how-do-i-delete-my-account/ Wed, 13 Oct 2021 14:45:18 +0000 https://squirrel365.io/?post_type=knowledgebase&p=15685 The post How do I delete my account? appeared first on Squirrel365.

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How do I delete my account?

Deleting your account is irreversible. If you choose to delete your account all the projects you have uploaded and all your profile details will be removed. Deleting your account cannot be undone.

 

You cannot use the on-line account manager to delete an account with an active subscription. If you have an active subscription and would like to delete your account please contact us at support@squirrel365.io

 

You can delete a free Squirrel365 account by clicking the “Delete Account” button at the bottom of the profile section of the Account Manager at cloud.squirrel365.io/account/main/profile. This will pop up the following dialog:

 

 

In order to enable the delete button you must type the word “delete” into the confirmation box.

 

 

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]]> Billing https://squirrel365.io/knowledgebase/billing/ Tue, 23 Nov 2021 09:04:36 +0000 https://squirrel365.io/?post_type=knowledgebase&p=16115 Billing You can view details about your subscription, payments and invoices in the Billing section of the Account Manager Viewing and downloading invoices You can access and download your previous invoices shown in the Billing history section, on the Billing page. Invoices are available to download in PDF format. Your renewal date Your renewal date […]

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You can view details about your subscription, payments and invoices in the Billing section of the Account Manager

Viewing and downloading invoices

You can access and download your previous invoices shown in the Billing history section, on the Billing page.
Invoices are available to download in PDF format.

Your renewal date

Your renewal date is the date that your next scheduled payment will be taken. On the renewal date, your subscription will automatically renew unless you have cancelled.

You will see the renewal date underneath the next payment amount on the Billing page.

You can also see the renewal date of your current subscription in the Overview section of the account manager. 

Your payment details

You can update your payment details at any time. To change your payment details click the “update payment details” button in the Billing section of the account manager.

Once you have entered your new card details don’t forget to click on the “Save” button to ensure your payment details are saved.

Cancelling a subscription

You can cancel your subscription at any time, but the change will not happen until your next renewal date.
We are not able to offer a refund for a cancelled subscription.

To cancel your subscription click the “Cancel subscription” link on the Billing section of the account manager 

Cancelling a subscription will revert you back to a Free account. This will happen at the end of your current billing period, so you can continue to make use of your existing subscription until then.

IMPORTANT!!

Squirrel Free includes 1 live project.

If you have more than 1 live project at the end of your billing period, when your cancellation takes effect, they will all be moved to drafts. Additionally, any published projects that use features not included in the free plan will no longer work.

 

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]]> Managing your account profile https://squirrel365.io/knowledgebase/managing-your-account-profile/ Tue, 23 Nov 2021 12:54:44 +0000 https://squirrel365.io/?post_type=knowledgebase&p=16124 Updating your account You can change the information we held on your Squirrel365 account by visiting the Profile section of the Account Manager. To change details such as your name, job role and industry you simply click on the “Change” button in the appropriate section. This will pop up a window giving you the option […]

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]]> Updating your account

You can change the information we held on your Squirrel365 account by visiting the Profile section of the Account Manager.

To change details such as your name, job role and industry you simply click on the “Change” button in the appropriate section. This will pop up a window giving you the option to change your details.

 

Changing your password

It is not currently possible to change your email address through the Account Manager. If you would like to change the email address associated with your account, please contact us at support@squirrel365.io

You can view the email address associated with your Squirrel365 account by visiting the profile section of the Account Manager.

Changing your email address

At the moment you are unable to change your email address through the online account system but If you would like to change the email address associated with your account, please contact us at support@squirrel365.io

Deleting your account

If you choose to delete your account all of the projects you have published, and all your profile details will be removed permanently. Deleting your account cannot be undone.

You cannot use the online account manager to delete an account with an active subscription. So, if you have an active subscription and would like to delete your account please contact us at support@squirrel365.io

You can delete a free Squirrel365 account by clicking the “Delete Account” button at the bottom of the Profile section of the Account Manager.  This will pop up a window for you to confirm the deletion of your account. Once your account is deleted you will be immediately logged out.

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]]> Changing Plan https://squirrel365.io/knowledgebase/changing-plan/ Tue, 23 Nov 2021 12:30:23 +0000 https://squirrel365.io/?post_type=knowledgebase&p=16130 The post Changing Plan appeared first on Squirrel365.

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Upgrade plan
Downgrade plan
Switching to Free plan

Changing Plan

In order to change your plan visit the Change Plan section of the Account Manager.

Upgrading your plan

You can upgrade your Squirrel plan at any time. For example, to increase the number of live projects or to move to a plan with more features and functionality.

To upgrade, visit the Change Plan section of the Account Manager.

Pick the plan you would like to upgrade to and select the number of live projects you need. Click the “Change to” button to be taken to the checkout.

When you upgrade your plan it takes effect immediately.  Your subscription period will reset and any unused portion of your existing subscription will be credited on your invoice.

Downgrading your plan

Should you decide to move to a plan with fewer live projects or fewer features, you can downgrade by visiting the Change Plan section of the Account Manager. 

Simply choose the plan you would like to downgrade to and click the “Change to” button.

When you downgrade, your existing plan will continue until the end of your current billing period. At your renewal date, the subscription due for the new plan will be billed to your card, and your downgrade will be effective.

Please note: If, when your new plan starts, you have more live projects than your plan allows all projects will be moved to draft. You will then have to select which of your projects you’d like to occupy the live projects slots you have available in your new plan.

If you have projects which make use of features that are not available under your new plan these projects will no longer work. They will be moved to draft state but you will not be able to move them back to live state. 

 

Switching back to a Free plan

You can revert back to the Squirrel Free plan by cancelling your Squirrel subscription.

To cancel your subscription click the “Cancel subscription” link in the Billing section of the Account Manager.

When you revert back to a Free account this happens at the end of your current billing period, so you can continue using your existing subscription until then.

At renewal, we’ll take no further payments and your change to the Free plan will be effective. 

Please note: Squirrel Free includes 1 live project. If you have more than 1 live project at the end of your billing period – all projects will be moved to draft. You will then have to select which projects you’d like to occupy the available live projects slot.

If you have projects that use features not available under Squirrel Free, these projects will no longer work. They will be moved to draft state but you will not be able to move them back to live unless you upgrade.

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]]> Understanding your Squirrel plan usage https://squirrel365.io/knowledgebase/understanding-your-squirrel-plan-usage/ Tue, 23 Nov 2021 12:36:32 +0000 https://squirrel365.io/?post_type=knowledgebase&p=16141 Understanding your Squirrel plan usage Each Squirrel plan has different limitations on use. You can monitor your Squirrel plan usage statistics in a number of ways.  The Account Manager shows how many Live and Draft projects you have, including how much of your disk space allowance you have used. It also shows the total number […]

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]]> Understanding your Squirrel plan usage

Each Squirrel plan has different limitations on use. You can monitor your Squirrel plan usage statistics in a number of ways. 

The Account Manager shows how many Live and Draft projects you have, including how much of your disk space allowance you have used. It also shows the total number of views your projects have had in the last 30 days.

The Project Manager shows you the number of projects (live, draft and total) by displaying the numbers alongside each category.  At the bottom of the screen cloud storage and live projects totals are displayed. You will see notifications when you get close to or exceed your limit.

Further statistics for individual projects can be found under the “Info & stats” option of the project menu which can be accessed from the “…” item under each project.

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